assumptions buffer closed (defensive) body position⏎
checking for feelings buffer adjustment⏎
conclusion acknowledgement responses complimentary close⏎
chartjunk case active listening⏎
boilerplate complete adjustment⏎
business-ese build goodwill business slang⏎
clear close compound sentence⏎
branching question block format bridge⏎
clear closed question build goodwill⏎
collection letter citation choice (selection)⏎